How to sign in to NDAX (quick, secure, Canadian)

Where to sign in

To sign in to your NDAX account, visit NDAX’s official site and click Login. NDAX’s platform is the primary entry point for account access, markets, funding and support. For the most up-to-date login link and platform status, always use the official domain: ndax.io. :contentReference[oaicite:0]{index=0}

Step-by-step: standard NDAX sign-in

1. Open ndax.io and click Login.
2. Enter your username (or email) and password, then submit.
3. If you have Two-Factor Authentication (2FA) enabled, enter the code from your authenticator app or follow the SMS/Email flow as prompted.

If you don’t remember your username or password, use the “Trouble Signing In?” options on the login page to recover them. :contentReference[oaicite:1]{index=1}

Managing Two-Factor Authentication (2FA)

NDAX strongly recommends enabling 2FA for all accounts. If you need to reset 2FA, NDAX provides an in-site reset flow: sign in with your username and password, choose Reset 2FA, enter the email associated with the account and follow the emailed verification steps. :contentReference[oaicite:2]{index=2}

If you must submit a video or additional verification for a 2FA reset, NDAX aims to review and complete requests promptly — typically within 24 hours once your submission is approved. After approval you'll be guided to reconfigure access. :contentReference[oaicite:3]{index=3}

Many 2FA failures are caused by phone time being out of sync. If codes fail, sync your device clock or follow NDAX's listed troubleshooting steps. :contentReference[oaicite:4]{index=4}

Troubleshooting common login problems

• Forgot username or password: Use “Trouble Signing In?” on the NDAX login page to recover via your registered email. :contentReference[oaicite:5]{index=5}
• Locked account: Repeated failed sign-in attempts may temporarily lock access; follow on-screen guidance or recovery steps.
• 2FA code not accepted: Confirm time sync, clear browser cache, and try the 2FA reset flow if needed. :contentReference[oaicite:6]{index=6}

Contacting NDAX support

If the above steps don’t resolve your issue, submit a support ticket through NDAX’s Help/Support centre or use their official contact methods listed on the site. When contacting support, include non-sensitive details: the email on file, approximate time of the issue, and relevant screenshots (avoid sharing full passwords or private keys). :contentReference[oaicite:7]{index=7}